Why Do you get Error 691?…………
1) Your account is suspended.
2) You have the wrong user name and password.
3) Your dialer has gone corrupt.
How to Resolve this Error?……….
1) Check the user name and password you are typing in the dialer.
2) Check which number the dialer is dialing, it should be ‘0,38′.
3) Recreate the dialer. Steps to recreate dialer:
a) Go to ‘Start’ >> ‘Control Panel’ >> ‘Network Connections’ >> on the left hand side you have the option ‘Create a New Connection’.
b) Follow the steps as: click on ‘Next’ >> ‘Connect to Internet’ >> ‘Setup Connection Manually’ >> ‘Connect Using Dial up Modem’ >> ‘ISDN Channel’ >> type: Tiscali as ISP provider >> dial up number as ‘0,38? >> then enter your user name and password >> click ‘Finish’.
4) Try to connect. This should work If your acount is not suspended. If none of the above works please call your ISP and check if you account is suspended
Posted under Broadband Help, Common Connection Errors
This post was written by Brad on July 23, 2008
